Support

Product help: support@diskpast.com. Replies come from that same address. Sign-in and password emails come from mail@diskpast.com, not support. Legal: legal@diskpast.com. Security: security@diskpast.com.

Lost key or cannot move a seat

1. Sign in with the Polar checkout email

   Google or that address. You did not need a diskpast.com account when you paid. The key is on Account. Polar’s email is the tax receipt, not a second copy of the DP- key. Polar Access is their portal — not the installer, and it cannot free a seat.

2. Or paste the key on Account

   If you signed in with a different email, claim the license with the DP- key from checkout (download the key file if you still have it).

3. Move the seat from the old PC

   If DiskPast is still licensed there: Settings → License → Deactivate this PC. Then activate the new machine. You can also deactivate from Account.

4. If you still cannot see the key

   Email support@diskpast.com with the Polar order or the checkout email. Do not put the full key in a public ticket. Support is not a new key on demand if you lost the Polar email, the key, and the old PC.

For card, tax, or Polar receipt issues, Polar is the merchant of record — include the Polar receipt. Polar cannot revoke a DiskPast seat.

FAQ · Activate · Account