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FAQ

Does DiskPast work offline?

After you activate once, DiskPast keeps working without the internet for 14 days. Each successful refresh against diskpast.com starts that 14 days over. That is not an unpaid trial. If Polar refunds, refresh fails and grace then ends. Polar’s typical one-off refund window is about 10 days (see /refunds), which is separate from this grace.

I lost the key

Polar can include the installer link in the receipt after a Custom “Windows installer” benefit is on the product. That is still not the DP- key.

  1. Sign in with the Polar checkout email

    Google or that address. You did not need a diskpast.com account when you paid. The key is on Account. Polar’s email is the tax receipt, not a second copy of the DP- key. Polar Access is their portal — not the installer, and it cannot free a seat.

  2. Or paste the key on Account

    If you signed in with a different email, claim the license with the DP- key from checkout (download the key file if you still have it).

  3. Move the seat from the old PC

    If DiskPast is still licensed there: Settings → License → Deactivate this PC. Then activate the new machine. You can also deactivate from Account.

  4. If you still cannot see the key

    Email support@diskpast.com with the Polar order or the checkout email. Do not put the full key in a public ticket. Support is not a new key on demand if you lost the Polar email, the key, and the old PC.

I forgot the website password

Forgot password only resets the diskpast.com login. It does not re-issue a Polar payment or a new license key.

Where do I download after I pay?

The installer is public at /download (header Download). After Polar checkout, the success page and Account also point there. Polar’s “Access purchase” button is their customer portal, not the exe.

Is there a free 1–2 week sample?

While Polar checkout is paused, 10 preview keys drop each week. Sign in and pass the captcha. One key per account, one PC. Those seats can be revoked when paid launch starts. Anyone can still download the same installer. History stays locked until you paste a key. After a real activation, the app already has a 14-day offline grace — that is not an unpaid trial.

Can I use two PCs?

One seat. Deactivate the old PC in DiskPast Settings → License to stop it immediately, then activate the new one. Deactivate on Account frees the seat now so the new PC can activate, but the old PC may keep working about 6 hours if it is online, or up to 14 days if it stays offline. Polar Access cannot free the seat.

Who charged my card?

Polar. DiskPast never sees the card.

Which email will DiskPast write from?

Support replies: support@diskpast.com. Sign-in and password reset: mail@diskpast.com. Legal: legal@diskpast.com. Security reports: security@diskpast.com. Polar receipts come from Polar, not those addresses.